Ad campaigns
Google and Facebook/Instagram ads for the towns you cover. Every enquiry is traced back to the ad that brought it, and ads that don’t bring jobs are switched off.
Every enquiry answered. Every job chased. Every invoice paid.
We run the office side of your business (replies, quotes, bookings, paperwork and payments) under your name, checked by a real person.
Replies ready in minutesEvery quote followed upYou approve what goes out
Example: a customer asks at 21:47 how much a new block-paved driveway costs. A reply with a price range, checked by a person, goes out two minutes later under the business's name. The customer asks for Thursday, a 10:00 site visit is booked with a reminder, and the contract is signed with a £1,500 deposit paid.
Your own customer system
Every enquiry flows into one customer system, start to finish
Each step moves the lead to its next status, so nobody has to type it in or chase where a job stands. Your Google email, calendar, contacts and Drive stay in sync both ways.
- Google account connected: emails, calendar, contacts and Drive stay in sync both ways, and the whole team works in one place, with built-in team chat.
- Contacts fill themselves in: customers are found in emails and calendar bookings and added automatically, so the system is full of real information from day one.
- A calendar where each visit carries its customer’s details, photos, files and notes.
- A spreadsheet-style pipeline that tracks each lead from appointment to installation and aftercare, colour-coded by interest: cold, warm or hot.
- A map of who is being seen where and when, so visits and installs in the same area go on the same day.
- Past clients included: every previous client is loaded in with the right status, not just new leads.
33 services · 7 stages
From first enquiry to money in the bank, and the office behind it
Everything goes out under your name, and a person checks it.
Get found
More of the right enquiries, from ads, your website, your pages and the local press.
Marketing on autopilot
A monthly plan of messages and emails to past customers and old leads, ready for you to approve.
Social media presence
Your Google, Facebook and Instagram pages are kept active with weekly posts of your own work, and every comment gets a reply.
Local press and PR
We find stories in your business, write them up and send them to local papers, radio and news sites once you approve.
Website improvements
A faster, clearer site with a page for each town, your reviews on show, a WhatsApp button and a quote form that asks the right questions.
Logo and branding refresh
A refreshed logo and style used on vans, uniforms, quotes, invoices, emails, the website and social pages.
Competitor watching
A one-page summary each month of rivals’ prices, offers, ads, reviews and Google rankings.
Competitor research
A one-off in-depth study of rivals, prices, customer complaints and untapped areas, ending in a handful of concrete moves.
Answer every lead
Every message, missed call and price request answered in minutes, in your words.
Enquiry handling
Every WhatsApp, email, Facebook, Instagram and text message gets a reply ready within minutes, in your words and the customer’s language. A person checks it and taps send.
Missed-call capture
Every call you can’t answer gets a WhatsApp back within a minute, with a way to book a call back.
Backlog clearing
In the first two weeks, every unanswered message and email gets a reply, starting with the most valuable.
Instant quotes and estimates
Within minutes of an enquiry, the customer gets a first price range based on your own price rules. A person checks it first.
Win the job
Quotes chased until there’s an answer, visits booked and contracts signed in one tap.
Follow-ups
Quotes that go quiet are followed up on day 1, 3, 7 and 30, each time with a new reason to decide, until the customer says yes or no.
Booking and scheduling
Visits go straight into your calendar, with a confirmation and reminders the day before and on the morning.
One-tap signing
The contract, the authorisation to handle the paperwork for the customer, and the deposit are all signed and paid from one link on their phone.
Do the job
Crews, materials and paperwork in order, with the customer kept up to date at every step.
Job progress updates
The customer gets a short WhatsApp at each step from signing to switch-on: permit filed, install booked, install done, certificate issued, grid connection active.
Field planning
Each crew gets its day on the phone in route order, and the customer gets an “on our way” message. Photos and sign-off are sent from site.
Supplier orders and stock
Materials are worked out from the signed quote, ordered once you approve with supplier prices compared, and tracked until they arrive.
Paperwork and compliance
Forms, permits, grant and tax-rebate applications and certificates are filled in from the job’s details, and every deadline is tracked.
Get paid and keep them
Invoices paid, reviews collected, referrals thanked and customers looked after.
Payments and invoicing
Invoices are prepared from the signed quote and the finished job, customers get an easy way to pay, and late payers are reminded politely.
Reviews and reputation
Happy customers are asked for a Google review at the right moment, every review gets a reply ready, and bad reviews reach you straight away.
Referrals
Happy customers are asked whether they know anyone who’d want the same, and every referral is tracked so the sender gets thanked.
After-sales and maintenance plans
Service and cleaning reminders, checks that the system is producing as it should (with the customer’s consent), and well-timed offers for a battery or charger.
Run the office
Records, staff admin and the back office handled, then the whole office side, one task at a time.
Your own customer system
One system holds every customer, lead, conversation, quote, visit, photo and document.
- It fills itself in from email, calendar, WhatsApp, photos and PDFs, and stays in step with your Google account.
- Each visit carries its files, and you can search anything, including words inside photos and PDFs.
- Every customer has a map pin, and customers can share their live location if they choose.
- Team chat lives inside it.
- Your current customers and leads are moved in for you.
- Your invoicing program stays, but only for issuing invoices.
Customer records
Every customer’s details, messages, quotes, photos and documents are kept together and up to date, with no typing.
Staff admin
Rotas, holidays, the legally required record of working hours, receipts and renewals, all handled through simple WhatsApp messages.
WhatsApp team assistant
A WhatsApp contact for staff, not customers. It answers questions from your files and saves what they tell it, by text or voice note.
Back-office team
Our trained people check and send replies, fill in forms and chase quotes and payments during your hours, under your name.
Full office takeover
We run the whole office side in stages, one task at a time. Each task moves only after four weeks without gaps, and the owner decides what happens to staff time.
Workflow improvement
Every few months we find where work waits, gets retyped or gets forgotten, and fix it. There’s also a suggestions box staff can use by WhatsApp, anonymously if they like.
See the results
Your numbers against where you started, every Monday and on a live screen.
Results you can see
A live screen showing your numbers against where you started, including time saved and jobs won by each service.
Weekly results report
A one-page Monday summary on WhatsApp or email covering enquiries, reply speed, quotes, jobs won, money in and money owed.
Tailoring, maintenance and support
Your customer system and automations are adjusted as your business changes, kept updated, monitored and backed up, with a named person to call when something needs fixing.
Review controls
These are not part of the site. "Book a 15-minute call" points here until your booking link goes into HERO_CONFIG.ctaHref.